Family Reception Counter Simulation Exercise
I participated in an airport drill organized by the Airport Authority this morning. Kind of disappointed. Good that we seldom have aircraft crash, or I am quite sure the AA can't handle it. Funny things this morning:
1. The scenario was about a plane from Taiwan to Macau, and it got something wrong and had to detour to HK in the middle, and somehow it had problems when it landed. We were the friends and relatives coming from Macau to check out our families or friends. Can you imagine that no staff in the drill could speak Mandarin, when the plane was from Taiwan?
2. Not only Mandarin, the staff didn't speak English either. Not until I complained that we had real Japanese volunteers in the drill who didn't speak Cantonese that the staff started speaking English and Cantonese.
3. Even if they spoke English, they didn't speak clear English. The staff making announcement couldn't differentiate "13" and "30" in English. When she said "13A", I thought it's "38" and there were only 20 banquet tables for the families and friends to gather and wait!!!!!
4. You might think I shouldn't make fun of others' English. But when the only mean you could find your families and friends was listening to their broken English announcement (no signs, no notice broads, etc.), you could imagine how frustrated the real families could be.
5. One volunteer's role was to ask for a priest so she could pray. When she prayed, she asked God for more wisdom to the airport staff!
6. When the staff called the first group of families to the reunion room to find their relatives, she said "wait at the exit THERE", and there're two exits. When she's short and there were plenty of people around, we couldn't even know where's the announcement came from (they liked to make announcement from different places in the ballroom every time!) and of course we couldn't know where's "there".
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Many other things too. There's a nurse in our group and she said the drill done by the Hospital Authority is much more serious and real!
3 comments:
You know what, my mom was there too. She was in group A acting as a relative. She had a similar experience you described. The confusion, the lack of communication, chaos etc. Thank god it was only an exercise. BTW, I should be back to HK for about 10 days on the 21st of Dec.
The "friend" I was supposed to receive needed to go to the hospital :P So I guess I didn't meet your mom on the spot. Some people said that's the worst drill ever, but some said it's always as chaotic as that one.
BTW, do you want to watch Les Mise by Chung Ying? That's a re-run. I heard that's good but I also heard that it's not a musical.
Les Misérables? No lar, as it is not my cup of tea (sad story is not for me). Besides, I might go to Shanghi with my family for a few days and the schedule has not confirmed yet. Is there other drama?
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